Policy

Welcome to Pandora Bathrooms. We are dedicated to providing top-quality toiletries, sanitary products, and general plumbing materials through our outlets in Nigeria, UK, US, China, and our trusted online platforms. Our business policy is designed to ensure transparency, trust, and excellence in all we do.

1. Our Commitment

We are committed to delivering reliable, innovative, and affordable products for both personal and professional use. Our vision is to become the most trusted source for bathroom and plumbing essentials in Africa and beyond.

2. Product Quality & Standards

• All products meet international safety and environmental regulations.
• We only partner with certified manufacturers and brands.
• Our team regularly reviews stock to maintain the highest quality standards.

3. Sales & Delivery

• Products are available through:
• Our physical showrooms
• Our official online store
• WhatsApp and verified social channels
• Nationwide delivery (Nigeria) within 24–72 business hours.
• International shipping available on selected items.

4. Payments

We accept:

• Bank transfers
• POS payments at store locations
• Online payments via secure gateways
• International billing in USD, GBP, or local currency

5. Returns & Refunds

• Returns accepted within 7 days of delivery (unused & undamaged items).
• Refunds processed within 5–10 business days of return verification.
• No returns on custom orders unless the item is defective or incorrect.
• Return shipping costs may apply unless the error is on our part.

6. Customer Support

Our customer care team is available:

• Monday – Saturday, 9:00 AM – 6:00 PM (WAT)
• Via phone, WhatsApp, email, or live chat

We prioritize your satisfaction and are always ready to assist.

7. Data Privacy

• Your personal information is safe with us.
• We never share or sell customer data without consent.
• Our platforms are secured with advanced encryption.

8. Partnerships

Interested in wholesale, bulk purchases, or project collaborations?

• Reach out via: partnerships@pandorabathrooms.com
• We offer special pricing and flexible delivery terms for contractors and retail outlets.

9. Compliance

Pandora Bathrooms operates in full compliance with:

• Nigerian business regulations
• International trade and consumer protection laws
  We uphold integrity, transparency, and respect in all our transactions.

10. Updates

We may update this policy as our services expand. Stay informed by visiting this page regularly or subscribing to our newsletter.

1. Introduction

Pandora Bathrooms is committed to delivering premium sanitary and toiletry solutions across sectors. This Partnership Policy outlines our values, expectations, and procedures for building long-lasting, mutually beneficial relationships with our partners, including churches, institutions, resellers, and non-profits.

2. Purpose of the Policy

• • To establish a clear framework for entering into partnerships.
  • To ensure transparency, consistency, and mutual accountability in all partnership arrangements.
  • To outline the roles, responsibilities, and benefits for both Pandora Bathrooms and its partners.

3. Types of Partnerships

Pandora Bathrooms engages in the following partnership categories:

• • Institutional Supply Partnership: For churches, schools, hospitals, and NGOs seeking consistent sanitary and toiletry supplies.
  • Distribution & Resale Partnership: For wholesalers and retailers interested in distributing Pandora products.
  • Corporate & Hospitality Partnership: For hotels, estates, companies, or event centers in need of premium sanitary installations and products.
  • Brand & Promotion Partnership: For influencers, brand advocates, and organizations willing to promote Pandora products.

4. Core Values in Partnership

All partnerships with Pandora Bathrooms will be guided by the following principles:

• • Integrity: Honesty and transparency in all dealings.
  • Reliability: Consistent product quality and dependable service.
  • Mutual Respect: Valuing the contributions of each party.
  • Growth Focus: Supporting the partner’s long-term goals and market expansion.
  • Excellence: Commitment to high standards in every delivery and interaction.

5. Partnership Benefits

Depending on the type and level of engagement, partners may receive:

• • Bulk pricing discounts

  • Early access to new products

  • Priority delivery services

  • Co-branded marketing opportunities

  • Dedicated account support

  • Flexible payment options (for select institutions)

  • Periodic loyalty incentives

6. Partner Expectations

Partners are expected to:

• • Represent the Pandora Bathrooms brand with professionalism and honesty.

  • Maintain agreed-upon ordering and payment schedules.

  • Provide feedback for service improvement.

  • Respect exclusivity clauses (where applicable).

  • Comply with relevant hygiene and public safety regulations.

7. Application & Approval Process

Interested parties must complete the Partnership Application Form, after which:

• • A Pandora representative will review and initiate a consultation.
  • Necessary documentation (e.g. CAC registration for businesses) will be requested.
  • A formal agreement or MOU will be signed upon approval.
  • Partner account will be created and benefits activated.

8. Termination or Suspension

Pandora reserves the right to suspend or terminate any partnership under the following conditions:

• • Breach of contract terms.

  • Unethical conduct damaging to the brand.

  • Consistent failure to meet obligations.

  • Mutual decision by both parties to discontinue the partnership.

1. Our Commitment

At Pandora Bathrooms, we believe access to clean and dignified sanitation is a basic human right — not a luxury. Our commitment to social responsibility is rooted in the understanding that better hygiene leads to better health, self-respect, and thriving communities.

We are passionate about not only supplying quality products but also making a positive impact in the communities we serve.

2. Areas of Focus

Our social responsibility efforts are centered around four core pillars:

A. Hygiene & Health Education

• We organize community outreach programs, especially in underserved areas, to promote proper handwashing, menstrual hygiene, and general bathroom sanitation practices.

• We partner with churches, schools, and NGOs to provide free hygiene education sessions and materials.

B. Support for Vulnerable Communities

Pandora Bathrooms donates toiletry and sanitary supplies to:

• • Orphanages

  • IDP camps

  • Public schools with poor sanitary conditions

  • Churches supporting vulnerable groups

  • We run a quarterly “Clean Hands, Clean Hearts” Campaign, delivering free hygiene packs and awareness programs to marginalized areas.

C. Women’s Dignity Initiative

• • We support menstrual hygiene awareness by providing free or subsidized sanitary pads to girls in low-income schools and churches.

  • We advocate for dignity-focused sanitation facilities for women and girls in public spaces.

D. Environmentally Responsible Practices

• • Pandora is committed to using eco-friendly packaging and encouraging the responsible disposal of sanitary products.

  • We work with partners to promote green sanitation practices and reduce waste in our supply chain.

3. Volunteer & Staff Involvement

• • Employees are encouraged to participate in our CSR campaigns through volunteer days, outreach coordination, and donation drives.

  • We foster a culture of compassion, service, and excellence, encouraging our team to think beyond business and toward impact.

4. Strategic Partnerships

To expand our reach, Pandora collaborates with:

• • Faith-based organizations

  • NGOs

  • Public health bodies

  • Educational institutions

These partnerships help amplify our mission and bring sanitation dignity to more lives.

5. Accountability

We are committed to transparency in all CSR activities. Annual reports on our impact, reach, and budget allocation are shared with stakeholders, partners, and the public. Feedback from communities and beneficiaries is used to improve and expand our programs.

6. Looking Forward

Pandora Bathrooms envisions a society where every child, woman, and man can access clean, safe, and respectful toilet facilities — whether at school, in church, or on the streets. Our social responsibility is not just what we do — it’s who we are.

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